Build Essential Office Skills. Improve Communication. Increase Productivity.

This three-day, hands-on Office Procedures Training is designed to help employees increase productivity by strengthening their communication, computer, and professional workplace skills.

Participants will gain practical knowledge they can apply immediately to improve workplace efficiency, communicate more effectively with colleagues and the public, and build confidence in using essential Microsoft Office applications.

The workshop combines technical skills with professional development, ensuring participants leave with the tools needed to succeed in today’s office environment.

Who Should Attend?

This workshop is ideal for:

  • Administrative Professionals
  • Receptionists
  • Office Assistants
  • Executive Assistants
  • Program and Administrative Support Staff
  • New Employees

Workshop Objectives

Participants will learn how to:

  • Increase workplace productivity through improved office procedures.
  • Develop effective and assertive communication skills.
  • Create professional business documents using Microsoft Word.
  • Communicate confidently with co-workers, clients, and the public.
  • Improve business writing and grammar skills.
  • Manage emails efficiently using Microsoft Outlook.
  • Demonstrate professional telephone etiquette and customer service.
  • Build confidence and present a positive professional image.
  • Practice safe computer and internet habits.

Topics Covered

Microsoft Word

  • Create professional letters, reports, memos, flyers, and other business documents
  • Format and edit documents efficiently
  • Use commonly used features and tools
  • Learn keyboard shortcuts to improve productivity

Assertive Communication

  • Understand the principles of assertive communication
  • Express ideas clearly and respectfully
  • Build confidence while respecting the rights and opinions of others
  • Resolve workplace conflicts professionally
  • Improve communication with co-workers, clients, and the public

Business Writing

  • Grammar and writing fundamentals
  • Business letters
  • Letters of complaint and professional responses
  • Memos and reports
  • Clear and effective workplace communication

Microsoft Outlook

  • Organize and manage email efficiently
  • Create and maintain contact lists
  • Apply professional email etiquette
  • Improve email organization and productivity

Professional Office Skills

  • Telephone etiquette and customer service
  • Creating a positive first impression
  • Professional appearance and workplace etiquette
  • Positive verbal and non-verbal communication
  • Body language, posture, eye contact, and tone of voice
  • Developing strong workplace ethics

Computer & Internet Safety

  • Internet safety best practices
  • Understanding viruses, malware, and cybersecurity risks
  • Antivirus protection
  • Basic computer maintenance and file management

Learning Outcomes

By the end of this workshop, participants will be able to:

  • Produce professional business documents with confidence.
  • Communicate effectively and assertively in the workplace.
  • Write clear, professional business correspondence.
  • Manage emails and contacts efficiently using Microsoft Outlook.
  • Deliver excellent customer service in person and over the telephone.
  • Present a professional image that reflects positively on their organization.
  • Apply safe computing practices to protect workplace information.

Workshop Includes

Each participant will receive:

  • Comprehensive Training Manual
  • Software and Practical Learning Resources
  • Certificate of Completion

Practical, Interactive Learning

This highly interactive workshop provides participants with opportunities to practice new skills throughout the training. Through hands-on exercises, group discussions, and real-world workplace scenarios, participants will gain the confidence and experience needed to apply what they have learned immediately in their daily work.