Build the Skills to Support Others with Confidence

Strong Counselling Skills Training and communication skills are valuable in every workplace and community.

Whether you’re supporting employees, clients, families, or community members, listening matters. Knowing how to listen, communicate effectively, and respond with empathy can make a meaningful difference.

Our 4 ½ Day basic Counselling Skills Training provides practical, hands-on learning for professionals who want to strengthen their ability to support others through personal and workplace challenges.

Designed to be interactive and skills-based, this course combines discussion, demonstrations, and practice exercises to help participants build confidence in using effective counselling techniques.

Who Should Attend?

This training is ideal for:

  • HR Managers and Human Resource Professionals
  • Supervisors and Team Leaders
  • Child and Family Services (CFS) Staff
  • Health Care Workers
  • Community Support Workers
  • First Nations organizations and service providers
  • Anyone who works with people and wants to develop effective helping and communication skills
What You’ll Learn

Participants will gain an understanding of the counselling process and learn how to:

  • Build trust and rapport with clients or co-workers
  • Recognize and explore personal and workplace concerns
  • Use active listening and supportive communication techniques
  • Ask effective questions to encourage meaningful conversations
  • Help individuals identify solutions and make informed decisions
  • Respond to difficult situations in a respectful, non-threatening manner
  • Promote healthy relationships and personal growth
Counselling Skills You’ll Practice

Throughout the training, participants will develop and practice essential counselling techniques, including:

  • Attending skills
  • Active listening
  • Paraphrasing
  • Reflecting feelings and content
  • Clarifying
  • Open and closed questioning
  • Summarizing
  • Goal setting and action planning
Course Topics

This comprehensive training includes:

  • Understanding Lateral Violence
  • Assertive Communication Skills
  • Non-Verbal Communication and Body Language
  • Ethics in Counselling
  • Empathy and Helping Relationships
  • Listening and Supporting Skills
  • Questioning Strategies
  • Problem-Solving Skills
  • Building Healthy Self-Esteem
  • Grief, Loss, and the Grieving Process
  • Stress Management
  • Anger Management
  • Writing Realistic Goals and Objectives
Learning Outcomes

By the end of this course, participants will be able to:

  • Apply fundamental counselling skills with confidence.
  • Communicate with empathy, professionalism, and respect.
  • Support individuals experiencing personal or workplace challenges.
  • Build positive helping relationships through effective communication.
  • Encourage problem-solving and informed decision-making.
  • Recognize when additional or specialized support may be appropriate.
Why Choose This Training?

This practical, participant-focused course emphasizes real-world application rather than theory alone. Participants leave with skills they can immediately use in their workplace, organization, or community.

Whether you work in human resources, health care, social services, education, or community support, this training provides valuable tools for building stronger relationships and creating supportive environments.

Continue Your Professional Development

For participants interested in expanding their knowledge, this course provides a strong foundation for advanced or specialized counselling education and continued professional development.

Register Today

Invest in practical counselling skills that strengthen communication, build confidence, and support healthier workplaces and communities.

Duration: 4 ½ Days

Format: In-person (customized for your organization)

Contact us to learn more about upcoming training dates or to schedule a private workshop for your organization.