This 4 1/2 day training is designed to be interactive and skills-based. This course combines discussion, demonstrations, and practice exercises to help participants build confidence in using effective counselling techniques.

Whether you work in human resources, health care, social services, education, or community support, this training provides valuable tools for the real-world application rather than theory alone. Participants leave with skills that they can immediately use in their workplace, organization, or community.

Whether you’re supporting employees, clients, families, or community members, listening matters. Additionally, Counselling Skills Training helps you listen, communicate clearly, and respond with empathy, making a meaningful difference.

This training is ideal for:

  • HR Managers
  • Supervisors
  • Child and Family Services (CFS) Staff
  • Health Care Workers
  • Community Support Workers
  • First Nations organizations and service providers
  • Anyone who works with people and wants to develop effective helping and communication skills

Participants will gain an understanding of the counselling process and learn how to:

  • Build trust and rapport with clients or co-workers
  • Recognize and explore personal and workplace concerns
  • Use active listening and supportive communication techniques
  • Ask effective questions to encourage meaningful conversations
  • Help individuals identify solutions and make informed decisions
  • Respond to difficult situations in a respectful, non-threatening manner

Participants will practice counselling techniques, including;

  • Attending skills
  • Active listening
  • Paraphrasing
  • Reflecting feelings and content
  • Clarifying
  • Open and closed questioning
  • Summarizing
  • Goal setting and action planning

Training topic includes:

  • Understanding Lateral Violence
  • Assertive Communication Skills
  • Non-Verbal Communication and Body Language
  • Ethics in Counselling
  • Empathy and Helping Relationships
  • Listening and Supporting Skills
  • Questioning Strategies
  • Problem-Solving Skills
  • Building Healthy Self-Esteem
  • Grief, Loss, and the Grieving Process
  • Stress Management
  • Anger Management
  • Writing Realistic Goals and Objectives

By the end of this course, participants will be able to:

  • Apply fundamental counselling skills with confidence.
  • Communicate with empathy, professionalism, and respect.
  • Support individuals experiencing personal or workplace challenges.
  • Build positive helping relationships through effective communication.
  • Encourage problem-solving and informed decision-making.
  • Recognize when additional or specialized support may be appropriate.

Format: In-person. (customized for your organization)

Contact us to learn more about upcoming training dates or to schedule a private workshop for your organization.